Consulting, training and process management for the small business
L. E. Dupuy & Associates is a small consulting and training company that focuses on the small business to assist in making the business run better, more profitably and smoother. We bring a focus on customer satisfaction and the internal processes that impact that satisfaction. Such methodologies as Lean enterprise, Work simplification and process flow analysis are the tools used. Service business or manufacturer, there are internal processes that cause customer satisfaction or dissatisfaction and we address the management and improvement of those processes.
Keywords: Lean, sigma, ISO, ISO 9000, change, management,
Interview Q&A
How long have you been in business?
Incorporated in 1985.
What is your primary product or service?
Management assistance for smaller businesses.
How do you differentiate yourself from other businesses in your category and area?
I am focused on the smaller business and the unique situations found in that arena. I can bring the "big company" skills and experience to the smaller business for a reasonable cost. Our focus is on customer satisfaction and the enhancement and/or improvement of that satisfaction.
How many locations do you have and do you have plans to expand?
One location and no plans to add locations. The nature of my business is such that multiple locations are not necessary.
Which areas do you service?
Our services can and are delivered anywhere in the US and Canada.